Shipping Policy

Delivery Time

At Ciao Bella Pizza Ovens, we use a range of courier and delivery methods including in-house and common freight carriers, to get your purchases to your door in the most timely and efficient way possible.

All items are shipped directly from our warehouse in Ontario, Canada. Courier shipments can vary between 1 and 7 business days. For larger products and equipment that must be shipped with a common freight carrier, please allow up to 10 business days for delivery.

For deliveries made during the holiday please add an extra day to the shipping or processing time. Please note that all delivery times are estimates and are not guaranteed. If you require an item sooner, please contact us right away so we can work on a solution.

Pick-up Orders

After placing an order for pick-up, please wait until you’ve received a “Ready for pick-up” e-mail from us before visiting. Although orders are usually ready the next day, they could take 1-3 business days for processing. In any case, we’ll contact you immediately when your items are ready to be picked up.

What to bring with you:

  • Your order number or order confirmation e-mail
  • First and last name of the person who placed the order
  • A suitable vehicle to pick up your order

US Shipments

Ciao Bella Pizza Ovens can ship any product to the United States. Please be advised that any international shipment may be subject to additional taxes, duties, and fees that will not be accounted for at check-out or through a customized shipping quote.

Heavy or oversized items that must be shipped via a common carrier require a broker at the U.S. / Canada border. We will contact you with the cost of this service with a customized shipping quote. Please let us know if you wish to hire your own shipping company to take care of your order.

Damaged, Missing or Lost Items

Please inspect all deliveries upon receipt and report any damaged, missing, or lost items to us immediately so we may contact the courier to file a claim as well as send a replacement when appropriate. In the event that the product received is damaged, we may require you to take pictures of its condition in order to speed up the process.

On rare occasions, it is possible that a carrier may lose a shipment on route. Please notify us if you believe your order may have been lost in transit (for example, if it’s well after the estimated delivery date and you still have not received your shipment). We will work with you and the carrier to locate and continue the shipment of your order.

Please be sure to thoroughly inspect all freight deliveries upon receipt. If you see or suspect any possible damages, clearly note it on the bill of landing before signing and contact us immediately. Unfortunately, we cannot guarantee any compensation for damages if they were not recorded on the original delivery receipt.