Order Policy

Processing Time

Items that are in stock are normally processed and shipped within 24 hours and can sometimes take 3 business days. We will contact you immediately via e-mail if an item you ordered is temporarily out of stock or on backorder.

Extra Security Checks

The online security of our customers is extremely important to us, which is why we take extra precautions to protect against fraudulent orders and the use of stolen credit cards. Every online order must pass thorough credit card and address checks, and on occasion some may also require additional security checks in order to ensure the authenticity of the purchase.

To prevent possible delays in your shipment, please ensure that your contact information is up-to-date and that your billing information (name, address, phone number etc.) matches that of your credit card.

Payment Methods

All orders placed on Ciao Bella Pizza Ovens must be paid for with a valid credit card or PayPal account. Our secure, online check-out system accepts Visa, Master Card, and American Express credit cards.

Other payment methods that we accept are wire transfers, direct online banking (bill payee), and e-transfers. If you would like to pay using one of these means, please contact us prior to placing your order online. Please be advised that orders may be subject to additional processing times when using these types of payment methods.

Order Cancellation/Modification

As soon as you place an order with Ciao Bella Pizza Ovens, we start working to process and ship it out to you as soon as possible. As a result, we cannot always guarantee that we’ll be able to cancel or modify orders once they have been processed. If you do wish to cancel or alter anything on an order you’ve recently placed with us, please contact us right away.

Price Changes & Updates

Ciao Bella Pizza Ovens makes every effort to ensure all the information (such as product descriptions, specifications, prices etc.) on our website is accurate. However, from time to time typographical errors, inaccuracies, or omissions may occur relating to such information. Ciao Bella Pizza Ovens reserves the right to correct, change, and update this information at any time without prior notice including, but not limited to, items that have been placed in your cart or added to your order as well as after submitting and receiving an order confirmation from us. Should you not wish to continue with your purchase after these corrections have been made, please contact us immediately so that we may cancel and refund your order.