Warranty & Return


Manufacturers Defects Limited Warranty

Proof of Purchase Required

[This Warranty applies to product purchased after  September 24th 2022]

At Ciao Bella Pizza Ovens we believe we are the best wood-fired oven on the market. This is why we are now offering a 3 year warranty against manufacturer defect on the PRIMO model and 1 year warranty against manufacturer defect on the QUATTRO model. This will also cover the dome of the cooking chamber – when operated at recommended temperatures. We stand by the quality & durability of our product, and we will continue to do so after the sale. Should you ever have a problem with your oven within the warranty period, please let us know using our contact page. We will work to resolve any issue(s) that are a result of manufacturing defect. 

The warranty applies to the original purchaser from the date of purchase. The original warranty period is not extended in the event of a repair, refinish or replacements. The original warranty is non-transferable if the oven is resold. 

Unfortunately, because of the fragile nature of the stones, we do not offer a warranty on the stones. However, should your oven arrive with a damaged stone, please contact us immediately.

The warranty does not cover the following items:

• damage as result of shipment or transporting that has not been highlighted in the bill of lading at the time of receiving of the oven
• damage as result of negligent unpacking of the oven 
• damage as result of the oven being improperly assembled or installed
• damage as result of heating the oven beyond the max temperature rating
• damage as result of using combustible material other than wood to light fires in the oven
• exterior discoloration of powder coated finish or stainless steel finish
• damage or corrosion as result of exposure to the elements and/or chemicals

Warranty will be invalidated if Product is not correctly installed, cured, operated, and maintained according to all supplied instructions.

Return Policy

Commercial & Residential Returns – Terms and Conditions

Our customer’s satisfaction is our number one priority. Customers returning non-open boxed items of original purchase will be charged a 20% restocking fee and freight charges roundtrip. Please contact us for return authorization. Items returned without return authorization will not be accepted or eligible for refund. Kindly email our sales department to authorize an approved return. Returns must be initiated within 7 days of receiving the pizza oven.

Refunds for returned items are issued within 7 business days of the item’s arrival at our distribution centre. Once the returned items pass inspection for damage and use, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive an email notifying that the refund has been issued.

Shipping charges are non-refundable and will be deducted from the return amount due. Customers are responsible for return shipment costs, including any brokerage fees, duties, and taxes when applicable.

Restocking Fees

A restocking fee will be issued for return requests and will be deducted from the return amount. The restocking fee helps cover the costs of restocking item(s).