Order Policy

Processing Time

Items that are in stock are normally processed and shipped within 24 hours and can sometimes take 3 business days. We will contact you immediately via e-mail if an item you ordered is temporarily out of stock or on backorder.

Extra Security Checks

The online security of our customers is extremely important to us, which is why we take extra precautions to protect against fraudulent orders and the use of stolen credit cards. Every online order must pass thorough credit card and address checks, and on occasion some may also require additional security checks in order to ensure the authenticity of the purchase.

To prevent possible delays in your shipment, please ensure that your contact information is up-to-date and that your billing information (name, address, phone number etc.) matches that of your credit card.

Payment Methods

All orders placed on Ciao Bella Pizza Ovens must be paid for with a valid credit card or PayPal account. Our secure, online check-out system accepts Visa, Master Card, and American Express credit cards.

Other payment methods that we accept are wire transfers, direct online banking (bill payee), and e-transfers. If you would like to pay using one of these means, please contact us prior to placing your order online. Please be advised that orders may be subject to additional processing times when using these types of payment methods.

Order Cancellation/Modification

As soon as you place an order with Ciao Bella Pizza Ovens, we start working to process and ship it out to you as soon as possible. As a result, we cannot always guarantee that we’ll be able to cancel or modify orders once they have been processed. If you do wish to cancel or alter anything on an order you’ve recently placed with us, please contact us right away.

Price Changes & Updates

Ciao Bella Pizza Ovens makes every effort to ensure all the information (such as product descriptions, specifications, prices etc.) on our website is accurate. However, from time to time typographical errors, inaccuracies, or omissions may occur relating to such information. Ciao Bella Pizza Ovens reserves the right to correct, change, and update this information at any time without prior notice including, but not limited to, items that have been placed in your cart or added to your order as well as after submitting and receiving an order confirmation from us. Should you not wish to continue with your purchase after these corrections have been made, please contact us immediately so that we may cancel and refund your order.

Delivery Time

At Ciao Bella Pizza Ovens, we use a range of courier and delivery methods including in-house and common freight carriers, to get your purchases to your door in the most timely and efficient way possible.

All items are shipped directly from our warehouse in Ontario, Canada. Courier shipments can vary between 1 and 7 business days. For larger products and equipment that must be shipped with a common freight carrier, please allow up to 10 business days for delivery.

For deliveries made during the holiday please add an extra day to the shipping or processing time. Please note that all delivery times are estimates and are not guaranteed. If you require an item sooner, please contact us right away so we can work on a solution.

Pick-up Orders

After placing an order for pick-up, please wait until you’ve received a “Ready for pick-up” e-mail from us before visiting. Although orders are usually ready the next day, they could take 1-3 business days for processing. In any case, we’ll contact you immediately when your items are ready to be picked up.

What to bring with you:

• Your order number or order confirmation e-mail
• First and last name of the person who placed the order
• A suitable vehicle to pick up your order

US Shipments

Ciao Bella Pizza Ovens can ship any product to the United States. Please be advised that any international shipment may be subject to additional taxes, duties, and fees that will not be accounted for at check-out or through a customized shipping quote.

Heavy or oversized items that must be shipped via a common carrier require a broker at the U.S. / Canada border. We will contact you with the cost of this service with a customized shipping quote. Please let us know if you wish to hire your own shipping company to take care of your order.

Damaged, Missing or Lost Items

Please inspect all deliveries upon receipt and report any damaged, missing, or lost items to us immediately so we may contact the courier to file a claim as well as send a replacement when appropriate. In the event that the product received is damaged, we may require you to take pictures of its condition in order to speed up the process.

On rare occasions, it is possible that a carrier may lose a shipment on route. Please notify us if you believe your order may have been lost in transit (for example, if it’s well after the estimated delivery date and you still have not received your shipment). We will work with you and the carrier to locate and continue the shipment of your order.

Please be sure to thoroughly inspect all freight deliveries upon receipt. If you see or suspect any possible damages, clearly note it on the bill of landing before signing and contact us immediately. Unfortunately, we cannot guarantee any compensation for damages if they were not recorded on the original delivery receipt.